---
title: "May 2026"
canonical: "https://help.callroute.com/space/CKB/2344976385/May%202026"
format: markdown
---
> Macro (toc)

# Summary

This release introduces improvements to the Microsoft Teams service experience, enhanced Emergency Services visibility, expanded Microsoft Entra user information, and additional Enterprise Voice management capabilities.

Enhancements have also been made to Personas and Auto Provisioning workflows, alongside various platform fixes and usability improvements.

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# Improvements

## Updated Teams Service Overview

The **Teams Service overview page** has been updated to make it easier for administrators to quickly identify and distinguish between different Microsoft Teams voice configurations.

User status visibility has been improved for:

- Operator Connect
- Direct Routing
- Microsoft Calling Plans
- Other Teams voice enablement states

These updates provide a clearer operational overview when managing large user estates.

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## Enhanced Emergency Services Information

Additional Emergency Services information is now displayed within Callroute to provide improved visibility and troubleshooting capabilities.

Newly displayed attributes include:

- Location ID
- Validation Status
- ELIN
- Latitude
- Longitude
- State / Province

These enhancements provide administrators with more granular Emergency Location information synchronised from Microsoft Teams.

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## User Profile Enhancements

The **User Profile** page has been updated to display additional Microsoft Entra and account status information.

Enhancements include:

- Additional Entra attribute visibility
- Microsoft account status display:
  - Enabled
  - Disabled

This provides administrators with improved visibility into the current state of Microsoft user accounts directly within Callroute.

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## Enterprise Voice Management Improvements

Administrators can now **enable or disable Enterprise Voice on a per-user basis** without requiring a phone number assignment.

This allows greater flexibility when preparing or managing Teams voice configurations.

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## Persona & Auto Provisioning Improvements

Personas now support additional Enterprise Voice and Emergency Location actions to improve Auto Provisioning workflows.

For customers using **Auto Provisioning**, Personas now include the ability to:

- Enable Enterprise Voice
- Disable (unset) Enterprise Voice
- Set an Emergency Location
- Unset (clear) an existing Emergency Location
- Skip Emergency Location actions during provisioning

These enhancements provide greater flexibility and control when automating user onboarding and voice configuration workflows.

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## Number Quarantine Improvements

Enhancements have been made to the handling of quarantined numbers within **Auto Provisioning** workflows.

Where a Teams user previously had a number quarantined and is later re-enabled via an Auto Provisioning rule that includes number assignment, Callroute will check whether the rule targets the **same number range or location** that contains the user’s quarantined number.

If the quarantined number belongs to the targeted range or location, Callroute will reassign that number to the user instead of allocating the next available number.

If the Auto Provisioning rule targets a different number range or location, the user will be assigned a number from the newly targeted range or location instead.

This improvement is designed to support scenarios where users temporarily leave the business and later return, allowing them to regain their previous phone number where they still meet the criteria of the Auto Provisioning rule and the rule targets the range or location containing their quarantined number.


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# Fixes & General Improvements

- Various platform usability improvements
- General stability enhancements
- Minor bug fixes and performance improvements