---
title: "Microsoft End User Licensing Requirements"
canonical: "https://help.callroute.com/space/CKB/721125464/Microsoft%20End%20User%20Licensing%20Requirements"
format: markdown
---
> ℹ️ NOTE: If you are experiencing issues with the initial Teams integration stage please visit the Callroute [Pre-requisites article](https://callroute.atlassian.net/wiki/spaces/CKB/pages/698843188).

Depending on the type of Microsoft plan your organisation uses, you will need the following licenses for each User that is enabled for Callroute with Microsoft Teams

## **Microsoft Small Business Plans**

- *Business Premium, Business Standard, Business Basic* plus the relevant phone system Add-on.
- Microsoft recommends [Microsoft Teams Phone Standard](https://docs.microsoft.com/en-us/microsoftteams/what-is-phone-system-in-office-365) as the required Add-on. The *Shared Device* license is also valid.


##### Top Tip:

Resource Accounts are used for Call Queues and Auto Attendants. These only require the *[Microsoft Teams Phone Standard – Virtual User](https://docs.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/virtual-user)* license which is currently free of charge.


## **Microsoft Enterprise License Plans**

- *Enterprise License Plan (F1, F3, E1, E3, E5)*
- Each Enterprise Plan User will need a [Phone System](https://docs.microsoft.com/en-us/microsoftteams/what-is-phone-system-in-office-365) add-on license, *except *E5 plans where the phone system license is already included.

![Microsoft Enterprise license diagram]()

## **Microsoft Education License Plans**

- *Education License Plan (A1, A3, A5)*
- Each Education Plan User will need a [Phone System](https://docs.microsoft.com/en-us/microsoftteams/what-is-phone-system-in-office-365) add-on license, *except *A5 plans where the phone system license is already included.

![Microsoft Education license diagram]()

Check out our [simple guide](https://callroute.atlassian.net/wiki/spaces/CKB/pages/698843188) to help you identify the Microsoft licenses you need to get started with [Callroute Direct Routing. ](https://callroute.com/service-integrations/direct-routing/)